Returns and Refund Policy

WE UNDERSTAND THAT SOMETIMES THINGS DON'T WORK OUT AS EXPECTED, AND WE'RE HERE TO HELP. THAT'S WHY WE OFFER A 30-DAY RETURN POLICY, GIVING YOU AMPLE TIME TO REQUEST A RETURN AFTER RECEIVING YOUR ITEM.

STARTING A RETURN IS EASY. SIMPLY CONTACT US AT ADMIN@NICKANDNOMA.COM.AU, FROM THERE WE WILL COORDINATE WITH YOU ON HOW TO GO ABOUT WITH THE RETURNS. PLEASE NOTE THAT WE CANNOT ACCEPT ITEMS SENT BACK WITHOUT PRIOR RETURN AUTHORISATION.

DAMAGED OR DEFECTIVE ORDERS

IF YOUR ORDER ARRIVES DAMAGED OR DEFECTIVE, OR IF YOU RECEIVE THE WRONG ITEM, PLEASE INSPECT IT UPON DELIVERY AND REACH OUT TO US IMMEDIATELY. WE'LL PROMPTLY ASSESS THE ISSUE AND MAKE IT RIGHT FOR YOU.

CHANGE OF MIND RETURNS

THERE ARE INSTANCES YOU MAY CHANGE YOUR MIND ABOUT A PURCHASE. IN SUCH CASES, WE DO ACCEPT CHANGE-OF-MIND RETURNS.

EXCLUSIONS TO THE CHANGE OF MIND RETURNS: WE DO NOT ACCEPT CHANGE OF MIND RETURNS FOR CLEARANCE / ON SALE ITEMS and PRE-ORDERED ITEMS.

FOR CHANGE OF MIND RETURNS, CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN SHIPPING AND ITS COSTS. HOWEVER, THERE IS A 25% RESTOCKING FEE IF THE ITEM IS NOT IN ITS ORIGINAL CONDITION AND PACKAGING.

WE CAN ASSIST YOU IN ORGANISING THE RETURN SHIPPING IF NEEDED. JUST REACH OUT TO OUR DEDICATED CUSTOMER SERVICE TEAM.

EXCHANGES

FOR EXCHANGES, THE QUICKEST WAY TO GET THE ITEM YOU DESIRE IS TO INITIATE A RETURN FOR THE CURRENT ITEM. ONCE THE RETURN IS ACCEPTED, YOU CAN MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

REFUNDS

ONCE WE RECEIVE AND INSPECT YOUR RETURN, WE'LL NOTIFY YOU ABOUT THE APPROVAL OF YOUR REFUND. IF APPROVED, THE REFUND WILL BE AUTOMATICALLY PROCESSED BACK TO YOUR ORIGINAL PAYMENT METHOD. KEEP IN MIND THAT IT MAY TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND.

IF YOU HAVE ANY FURTHER INQUIRIES OR NEED ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO US AT ADMIN@NICKANDNOMA.COM.AU. WE'RE HERE TO MAKE YOUR SHOPPING EXPERIENCE WITH US AS SMOOTH AND ENJOYABLE AS POSSIBLE.